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View HCiSustain's Dashboard & Analytics

See how you can reduce EPR support costs post go-live

Through HCiSustain, the HCI Group is helping hospitals swing the balance from keep-the-lights-on (KTLO) activity to that of system optimisation and value-add enhancement work.    

View our dashboard and find out how within just 9 months, a client was able to achieve the following results:

 Reduced the overall volume of backlogged EPR tickets aged greater than 30 days by 50%

 Cut the average time taken to resolve tickets in half 

 Reduced the overall call volume by 32%

 Significantly lowered the cost of sustaining EPR post go-live


Not only were these results realised without an increase in labor, but also came with reduction in cost.


  • Epic EHR Support
  • Epic EHR Support
  • Epic EHR Support
  • Epic EHR Support
The HCI Group EPR Dashboard Analytics