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Reduce Epic EMR Incident Call Volumes | Webinar

Learn how you can reduce Epic support costs post go-live

Hosted by Mike Sinno, Chief Operating Officer of the HCI Group

The investment in an Epic EMR system is substantial, yet the value, when optimized, reaches all facets of the organization. Swinging the balance from keep-the-lights-on (KTLO) activity to focus on enhancing the system to generate the return on investment.

During this webinar, you will learn about our dashboard and find out how within just 9 months, a client was able to achieve the following results:

  • Reduced the overall volume of backlogged Epic tickets aged greater than 30 days by 50%
  • Cut the average time taken to resolve tickets in half
  • Reduced the overall call volume by 32%
  • Significantly lowered the cost of sustaining Epic post go-live

Not only were these results realized without an increase in labor, but also came with reduction in cost.

  • EHR Support Dashboard
  • EHR
  • EHR Support Dashboard
  • EHR S
  • EHR

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