---
title: Reduce EMR Support Costs Post Go-Live
description: "View our dashboard and find out how we have: reduced the overall volume of backlogged EMR tickets, cut the average time taken to resolve tickets, reduced the overall call volume."
---

[![HCigroup Logo White-01.png](https://info.thehcigroup.com/hs-fs/hubfs/HCigroup%20Logo%20White-01.png?width=3469&name=HCigroup%20Logo%20White-01.png "HCigroup Logo White-01.png")](https://www.thehcigroup.com/)

# View Our Clinical Service Desk Dashboard

# **See how you can reduce EMR support costs post go-live**

**The HCI Group is helping hospitals swing the balance from keep-the-lights-on (KTLO) activity to that of system optimization and value-add enhancement work.**

**View our dashboard and find out how within just 9 months, a client was able to achieve the following results:**

- **Reduced the overall volume of backlogged EMR tickets aged greater than 30 days by 50%**
- **Cut the average time taken to resolve tickets in half**
- **Reduced the overall call volume by 32%**
- **Significantly lowered the cost of sustaining EMR post go-live**

**Not only were these results realized without an increase in labor, but also came with reduction in cost.**

- ![EHR Support Dashboard](https://info.thehcigroup.com/hs-fs/hub/280490/file-2600395178.png "EHR Support Dashboard")
- ![EHR](https://info.thehcigroup.com/hs-fs/hub/280490/file-2208434049.png "EHR")
- ![EHR Support Dashboard](https://info.thehcigroup.com/hs-fs/hub/280490/file-2204210593.png "EHR Support Dashboard")
- ![EHR S](https://info.thehcigroup.com/hs-fs/hub/280490/file-2208429014.png "EHR S")
- ![EHR](https://info.thehcigroup.com/hs-fs/hub/280490/file-2208434054.png "EHR")

### Schedule a Time to View Our Dashboard

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