Patients and healthcare consumers expect to engage and interact with healthcare providers and payers in the same way they engage with companies digitally in their every-day lives. They are clamoring for, and even demanding, an “Amazon experience” – one that is easy, seamless and personalized.
Unfortunately, healthcare lags most industries in their adoption of digital technologies to deliver such an experience. The “digital front door” and creating easy, seamless and personalized patient experiences is now table stakes as patient and consumer demand is rapidly accelerating change. In this webinar, we will explore what it means to reimagine the patient experience. Join me as we chat with Greg Miller, VP of Healthcare Strategy at Talkdesk to explore the next horizon for patient and member experience. Greg is bringing best practices from other industries into healthcare and his insights are particularly powerful.
Chief Digital Officer at The HCI Group
Vice President Industry Strategy, Healthcare & Life Sciences at Talk Desk,
Greg leads Talkdesk's strategy for the Healthcare & Life Sciences industry. Greg is passionate about transforming healthcare to deliver better patient and member outcomes. He began his healthcare career at Tufts New England Medical Center in Boston and for the past 35 years, has been helping healthcare providers, payers and life sciences companies apply innovative technology to improve clinical and financial operations, with a patient and member-centric approach.