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Reimagining the patient & member experience

24th February 2021  1 PM (EST)



Webinar Overview

Patients and healthcare consumers expect to engage and interact with healthcare providers and payers in the same way they engage with companies digitally in their every-day lives. They are clamoring for, and even demanding, an “Amazon experience” – one that is easy, seamless and personalized.

Unfortunately, healthcare lags most industries in their adoption of digital technologies to deliver such an experience. The “digital front door” and creating easy, seamless and personalized patient experiences is now table stakes as patient and consumer demand is rapidly accelerating change. In this webinar, we will explore what it means to reimagine the patient experience. Join me as we chat with Greg Miller, VP of Healthcare Strategy at Talkdesk to explore the next horizon for patient and member experience. Greg is bringing best practices from other industries into healthcare and his insights are particularly powerful.


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Key Speakers

Ed Marx - Round

Ed Marx,
Chief Digital Officer at The HCI Group

Marx is a leader in the healthcare industry and former CIO at some of the nation's largest health systems. Author of the 2019 best seller "Voices of Innovation" and co-author of "Healthcare Digital Transformation", publishing in May. He was Chief Information Officer at Cleveland Clinic, where his responsibilities included digital solutions as well as information technology. Prior to joining Cleveland Clinic, Edward served as the CIO for The Advisory Board, Texas Health Resources and University Hospitals.
greg miller

Greg Miller 
Vice President Industry Strategy, Healthcare & Life Sciences at Talk Desk,

Greg leads Talkdesk's strategy for the Healthcare & Life Sciences industry. Greg is passionate about transforming healthcare to deliver better patient and member outcomes. He began his healthcare career at Tufts New England Medical Center in Boston and for the past 35 years, has been helping healthcare providers, payers and life sciences companies apply innovative technology to improve clinical and financial operations, with a patient and member-centric approach.