Through HCiSustain, the HCI Group is helping hospitals swing the balance from keep-the-lights-on (KTLO) activity to that of system optimisation and value-add enhancement work.    

View our dashboard and find out how within just 9 months, a client was able to achieve the following results:

✓ Reduced the overall volume of backlogged EPR tickets aged greater than 30 days by 50%

✓ Cut the average time taken to resolve tickets in half 

✓ Reduced the overall call volume by 32%

✓ Significantly lowered the cost of sustaining EPR post go-live

Not only were these results realised without an increase in labor, but also came with reduction in cost.